Information We Collect

When you reach out for corporate flower arrangements or gift services, we gather details you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.

For our corporate clients, we may obtain additional business data such as company registration details, preferred delivery times, and budget expectations to tailor our service to your business needs.

Our website automatically gathers certain technical details when you browse, such as your IP address, browser type, device information, and your navigation path. We use this to enhance site performance and understand how clients discover our services.

How We Use Your Information

We mainly use your information to complete orders and deliver high-quality customer service. This covers processing orders, arranging deliveries, crafting bespoke arrangements per your specifications, and staying in touch regarding your needs.

We also analyze data to enhance our offerings and the online experience. This helps us identify the corporate floral services most valued by clients and how we can better support the business community in United Kingdom.

Information Sharing and Disclosure

Urban Mosaic Vault respects your privacy and does not sell your personal information to third parties. We share information only when needed to provide our services or when legally required.

We may share essential data with trusted service partners who assist in running our business, such as delivery partners, payment processors, and tech service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.

We may disclose information when required by law, a court order, or government request. We may also share it to protect our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to keep it safe. This includes secure data storage, encrypted communications, and restricted access to personal data within our organization.

Although strong safeguards are in place, no online transmission method is completely foolproof. We continually update our security practices to guard against evolving threats.

Your Privacy Rights

You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or limit how your data is used.

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal data only as long as needed to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.

Cookies and Website Tracking

Our site uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our site. Cookies assist us in remembering your preferences and in evaluating site performance.

You can adjust cookie preferences in your browser settings. However, turning off certain cookies might impact how the site works. For more details about our cookie practices, please read our Cookie Policy.

Third-Party Links

Our site may include links to external websites or services. This privacy policy only covers Urban Mosaic Vault and our site. We are not responsible for the privacy practices of third-party sites.

We recommend reviewing the privacy policies of any third-party websites you access via links on our site.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this policy.

We might revise this policy from time to time to keep you informed about how we protect your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.